Knowledge base

1. Introduction

In this function, you can add standard answers to frequently asked questions, recommend answers according to users’ questions, and add common phrases to facilitate quick replies to users’ messages and improve the overall efficiency of customer service replies to users’ messages.

2. Instruction

2.1 Add Language

Setting FAQ and common phrases in different languages allows you to categorize FAQ according to language. After setting the language category, AI search will match the knowledge of the corresponding language to answer according to the message language, helping you to reply to users’ messages easily and quickly even in different language scenarios.